Refund policy

At HikeLetter, we want customers to have a clear understanding of our refund terms before purchasing our services.
1. PMP MUST-WIN™ Exam Simulator
Due to the digital nature of the PMP MUST-WIN™ Exam Simulator, access to the simulator and its examination content is provided electronically.
Once a customer has accessed, activated, or started using the simulator, the purchase is generally non-refundable.
This includes situations where a customer:

  • Has logged into the platform
  • Has accessed the mock exams
  • Has started or attempted any mock exam
  • Has downloaded or accessed protected course/exam content
  • Changes their mind after purchasing
  • Does not use the simulator after gaining access
2. Refund Requests Before Access
If a customer purchases the simulator but has not accessed, activated, or used the digital product, they may request a refund within [X days] of purchase.
Refund eligibility will be reviewed by HikeLetter based on the account and access records.
3. Technical Problems
If you experience a genuine technical problem that prevents you from accessing the purchased service, please contact our support team.
We will first attempt to resolve the issue or restore access.
If HikeLetter is unable to provide reasonable access to the purchased service due to a technical issue caused by HikeLetter, an appropriate remedy, which may include a refund, may be considered.
4. Duplicate Payments
If you are accidentally charged more than once for the same product or transaction, please contact us.
After verification, the duplicate payment may be refunded to the original payment method.
5. Failed or Unsuccessful PMP® Examination
Failing the official PMP® examination does not qualify for a refund of the PMP MUST-WIN™ purchase price.
However, eligible candidates may qualify for our separate PMP Pass Support, under which HikeLetter may cover 50% of the actual PMP® retake examination fee, up to US$150, subject to all applicable eligibility requirements and Terms & Conditions.
The Pass Support is not a refund of the simulator purchase price.
6. Fraudulent or Abusive Activity
Refunds will not be provided where we determine that an account has been involved in:
  • Fraudulent activity
  • Payment abuse
  • Account sharing
  • Unauthorized access
  • Circumvention of platform restrictions
  • Misuse of examination content
  • Submission of false information
7. Promotional Offers
Purchases made using promotional discounts, coupons, special offers, or limited-time pricing may be subject to additional conditions stated at the time of purchase.
8. Refund Processing
Where a refund is approved, it will generally be issued to the original payment method.
The time taken for the refund to appear in your account may depend on the payment provider or financial institution.
9. How to Request a Refund
To request a refund or report a billing issue, contact:
HikeLetter Support
Email: info@hikeletter.com
WhatsApp : +91 94 91 92 4040
Please include:
  • Name
  • Registered email address
  • Order/transaction ID
  • Date of purchase
  • Reason for the request
We may review your account and access records before making a refund decision.
10. Policy Changes
HikeLetter reserves the right to update this Refund Policy from time to time. Any changes will be published on this page with the revised effective date.