HikeLetter | PMP Training & Certification Online Course | Project Management Learning

1

What is the primary purpose of Service Mapping?

A. Replace incident records B. Discover and map application services and their supporting configuration items and relationships C. Create employee payroll records D. Disable CMDB identification rules

2

Why is an application service map useful during an outage?

A. It helps identify upstream and downstream dependencies that may be affected B. It automatically resolves every incident C. It replaces monitoring tools D. It removes the need for service ownership

3

What is a configuration item (CI)?

A. Only a person who approves changes B. A report layout C. A notification template D. A component that needs to be managed to deliver or support a service

4

What is the role of a MID Server in Service Mapping?

A. Replace the ServiceNow instance database B. Store every service map permanently on a laptop C. Provide a controlled communication path between the instance and systems in the customer network D. Grant all users administrator rights

5

What should be checked first when a discovery or mapping pattern fails?

A. Delete all CIs immediately B. Review execution logs, credentials, connectivity, permissions, and relevant pattern steps C. Disable authentication D. Rebuild the production instance

6

Why are credentials important for discovery and service mapping?

A. They determine whether the platform can securely access target systems and collect needed information B. They set the color of the service map C. They automatically approve changes D. They replace network connectivity

7

What is the benefit of identifying service entry points?

A. They remove all service dependencies B. They set incident priority automatically C. They prevent all future changes D. They help mapping begin from a known access point such as a URL or application endpoint

8

What is the purpose of CI relationships in a service map?

A. Store user passwords B. Define report colors C. Represent how components depend on or connect to one another D. Replace the service catalog

9

Why should duplicate CIs be investigated?

A. Duplicates always improve map accuracy B. Duplicates can fragment relationships, distort impact analysis, and reduce CMDB trust C. Duplicates are required for every server D. Duplicates disable access controls

10

What is the purpose of a service map validation review?

A. Confirm the discovered components and relationships reflect the real service architecture B. Guarantee that the service can never fail C. Remove all CI ownership fields D. Approve every future change automatically

ServiceNow CIS

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